Customer Retention

Retain your customers in the fiercely competitive telecommunication industry
Situation

How can you reduce customer churn?

Generally, when speaking about any type of subscription-based business, the major issue is churn, and customers have low incentives to remain loyal.

Sounds familiar?
THE SITUATION

Retain

It is most common the price, data amount, support and loyalty passiveness that explains why a consumer chooses one operator over another. Something needs to be done, your revenue is going down the drain.
SUCCESS RATE

25%

Typically 25% convert in a traditional renewal campaign, usually based on mail or email send outs.
LOSS RATE

75%

which means an astonishing 75% doesn't take action and are lost as customers.

customer churn ON AVERAGE EVERY month

$1.2M

1.9 to 2%

Want to know more? Lets talk.
Challenge

"Through Wiraya Consent we reached over 96.7% of our customers with the info about GDPR and collected a valid consent from 39.95% of our customers. I am really impressed with the method and can recommend it to every company that aims to be GDPR Compliant."

Face it, your customers are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

Face it, it's incredibly hard to engage with your customers. So what do you do?

ALTERNATIVES

Do nothing

Hire a team

Use traditional channels

Be personal

Just hope the customers renewal their contracts

Unlikely

Hire an expensive team of call centre reps who don’t know your brand and hope for the best

Expensive

Continue to spam these customers with ineffective emails or generic SMS

Spam

Tailored personal messages, in the right channel, at the right time, automatically.

Right way

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

THE CHALLENGE

Failing in conversion

It's not uncommon that brands already have tried to convert customers to digital payments in various ways, typically by email and letters. This is simply not enough. It's not that your customers aren't interested. They're just busy.

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

It's incredibly hard to engage customers.
So what do you do?

ALTERNATIVES

Do nothing

Same channels

Try something new

Just hope the customers convert to e-invoice by themselves

Unlikely

Continue reaching out in the same channels as you’re already using

Spam

Start deliver tailored personal messages, in the right channel, at the right time, automatically.

Right way

Cut through the noise.
Even though you're talking to thousands.

THE SOLUTION

Automated Customer Interactions

Hyper targeted yet truly scalable
1

Most effective channels

Blends voice, text and mobile messaging adapted to each individual
2

Artificial Intelligence

Uses massive amounts of data to optimize when, what and how to communicate with each individual
3

Engaging content

Generates engaging and unique content built around your brand to inspire action from customers
4

Always optimising

Learns from interactions in real time to continuously improve customer lifetime value and loyalty

"We got 50% conversion rates with Wiraya and 30% chose to instantly speak to our agents. That’s a fantastic result, and we are happy to have found an efficient, automated process to welcome and motivate our new customers."

You should use Wiraya when you want to...

Rapidly increase CLV

Optimise both voice and SMS

Proactively reduce churn

Want to know more?