How can you take proactive steps towards the latest responsible gambling legislations?
How can you help players identified at risk?
Operators are hit with punitive fines for not complying with the latest responsible gambling regulations. Due to the lack of proactivity and unawareness of what initiatives are required, several of operators have even lost their license...
Operators are hit from left to right with punitive fines for not complying with the responsible gambling legislations. Revenue takes a big hit when licenses are withdrawn and so does the brand. How can operators support players identified at different risk levels and in real time when they really need it?
"We are operating in an increasingly competitive market, with a challenging combination of tougher competition and stricter levels of regulation."
Kristian Abd El All Head of Brand
Face it, your players are busy. So what do you do?
Just hope the players start depositing by themselves
Hire a team
Hire a team of customer service reps and hope for the best
Continue reaching out in the same channels as you’re already using.
Tailored messages in each customer journey
So what do you do?
Hire a team
Use traditional channels
Just hope the players quit playing by themselves
Hire an expensive team of call centre reps and hope for the best
Continue to spam these customers with ineffective emails or generic SMS
Tailored personal messages, in the right channel, at the right time, automatically.
Cut through the noise. Even though you're talking to thousands.
Automated Customer Interactions
Hyper targeted yet truly scalable
Most effective channels
Blends voice, text and mobile messaging adapted to each individual
Uses massive amounts of data to optimize when, what and how to communicate with each individual
Generates helpful and informative content built around your brand to help your customers.
Learns from interactions in real time to continuously improve customer interactions.
"Creating and promoting a safe, secure and fun environment for players is fundamental to us. With Wiraya we can now interact in a new and proactive way to help our players. This level of support and responsiveness is key.” "