How can you inspire your players to verify their age and identity?
How can you verify your players?
New legislations has set demands on operators to verify their players. Due to incomplete and complicated verification processes, players are at risk of losing access to their accounts, or the ability to withdraw funds.
Player signs up
You have spent some serious resources getting new players to your site.
35% of these new customers complete the verification process and start to deposit.
Up to 65% fail to ever make a deposit and are lost as customers due to various reasons.
The latest KYC legislation puts revenues from both new and existing customers at risk. Operators failed attempts to get their players to complete the verification process pushes both new and existing players to competitor brands...
"We are operating in an increasingly competitive market, with a challenging combination of tougher competition and stricter levels of regulation."
Kristian Abd El All Head of Brand
Face it, your players are busy. So what do you do?
Just hope the players start depositing by themselves
Hire a team
Hire a team of customer service reps and hope for the best
Continue reaching out in the same channels as you’re already using.
Tailored messages in each customer journey
Face it, it's incredibly hard to engage with your players. So what do you do?
Hire a team
Use traditional channels
Just hope the players complete the verification themselves
Hire an expensive team of call centre reps who don’t know your brand and hope for the best
Continue to spam these customers with ineffective emails or generic SMS
Tailored personal messages, in the right channel, at the right time, automatically.
Cut through the noise. Even though you're talking to thousands.
Automated Customer Interactions
Hyper targeted yet truly scalable
Most effective channels
Blends voice, text and mobile messaging adapted to each individual
Uses massive amounts of data to optimize when, what and how to communicate with each individual
Generates engaging and unique content built around your brand to inspire action from customers
Learns from interactions in real time to continuously improve customer lifetime value and loyalty
"Wiraya allows us to maximise every new customer registration and deliver an engaging experience right at the start of our relationship with customers."