Know Your Customer

How can you inspire your players to verify their age and identity?
TRUSTED BY
Situation

How can you verify
your players? 

New legislations has set demands on operators to verify their players.
Due to incomplete and complicated verification processes, players are at risk of losing access to their accounts, or the ability to withdraw funds.

Sounds familiar?
THE SITUATION

Player signs up

You have spent some serious resources getting new players to your site.
SUCCESS RATE

35%

35% of these new customers complete the verification process and start to deposit.
LOSS RATE

65%

Up to 65% fail to ever make a deposit and are lost as customers due to various reasons.
1199992
1200000

THIS COSTS OPERATORS ON AVERAGE EVERY YEAR

$1.2M

€1.200.000

Want to know more? Lets talk.
Challenge
THE CHALLENGE

Verify players identity

The latest KYC legislation puts revenues from both new and existing customers at risk. Operators failed attempts to get their players to complete the verification process pushes both new and existing players to competitor brands...

"We are operating in an increasingly competitive market, with a challenging combination of tougher competition and stricter levels of regulation."

Kristian Abd El All Head of Brand

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

Face it, it's incredibly hard to engage with your players. So what do you do?

ALTERNATIVES

Do nothing

Hire a team

Use traditional channels

Be personal

Just hope the players complete the verification themselves

Unlikely

Hire an expensive team of call centre reps who don’t know your brand and hope for the best

Expensive

Continue to spam these customers with ineffective emails or generic SMS

Spam

Tailored personal messages, in the right channel, at the right time, automatically.

Right way

Cut through the noise.
Even though you're talking to thousands.

Solution
THE SOLUTION

Automated Customer Interactions

Hyper targeted yet truly scalable
1

Most effective channels

Blends voice, text and mobile messaging adapted to each individual
2

Artificial Intelligence

Uses massive amounts of data to optimize when, what and how to communicate with each individual
3

Engaging content

Generates engaging and unique content built around your brand to inspire action from customers
4

Always optimising

Learns from interactions in real time to continuously improve customer lifetime value and loyalty

"Wiraya allows us to maximise every new customer registration and deliver an engaging experience right at the start of our relationship with customers."

Founder and CEO
You should use Wiraya when you want to...

Rapidly increase CLV

Increase depositing players

Proactively reduce churn

Get started

Want to know more?