Increase your revenue in the fiercely competitive service sector
Retain the control you need during the customer lifecycle
The real issue lies in the inability of brands to communicate directly with existing customers to steer actions. It is simply not enough to reach out in the conventional channels and hope for the best. There are too many third-party providers engaging with drivers in this way, using traditional methods.
Let’s take service bookings as an example.
Automotive brands are losing out on repeatable revenue as drivers are choosing to service their vehicles at third party outlets. It's difficult to upsell to customers throughout their lifecycle when costs are high when trying to engage drivers in a personal way.
Typically 25% convert in a traditional campaign, usually based on mail or email send outs.
which means an astonishing 75% doesn't take action and are lost as customers.
THE LOST OPPORTUNITY, EVERY YEAR
This is what you loose every year by failing to retain the control needed during your customers lifecycle. Want to know more how we calculated this figure? Lets talk.
Face it, your drivers are busy. So what do you do?
Just hope the players start depositing by themselves
Hire a team
Hire a team of customer service reps and hope for the best
Continue reaching out in the same channels as you’re already using.
Tailored messages for drivers to choose where and when they want to service their cars.
It's incredibly hard to inspire action from customers. So what can you do?
Hire a team
Same as usual
Just hope the customer choose your service centres over third-party
Hire a team of customer service reps to call each customer to get a conversion.
Continue reaching out in the same channels as you’re already using and hope for the best.
Deliver tailored messages to drivers allowing for them to select where and when they service their vehicles.
Cut through the noise. Even though you're talking to thousands.
Automated Customer Interactions
How Wiraya increase conversion and collect customer data.
Powerful communication flow
A powerful combination of voice, text messages and personalised landing pages to drive conversion.
Generates customised content and offers that convert because customers trust them.
GDPR compliant data collection
The customer is redirected to a landing page, the data is stored and your customer service reps will be notified to reach out.
The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.