Service Booking

Increase your revenue in the fiercely competitive service sector
TRUSTED BY

Retain the control you need during the customer lifecycle

The real issue lies in the inability of brands to communicate directly with existing customers to steer actions. It is simply not enough to reach out in the conventional channels and hope for the best. There are too many third-party providers engaging with drivers in this way, using traditional methods.
Let’s take service bookings as an example.
THE SITUATION

Service Bookings

Automotive brands are losing out on repeatable revenue as drivers are choosing to service their vehicles at third party outlets. It's difficult to upsell to customers throughout their lifecycle when costs are high when trying to engage drivers in a personal way.
SUCCESS RATE

25%

Typically 25% convert in a traditional campaign, usually based on mail or email send outs.
LOSS RATE

75%

which means an astonishing 75% doesn't take action and are lost as customers.

THE LOST OPPORTUNITY, EVERY YEAR

$1.2M

€4.800.000

This is what you loose every year by failing to retain the control needed during your customers lifecycle.
Want to know more how we calculated this figure?
Lets talk.

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages for drivers to choose where and when they want to service their cars.

Right way

It's incredibly hard to inspire action from  customers. So what can you do?

ALTERNATIVES

Do nothing

Hire a team

Same as usual

Be personal

Just hope the customer choose your service centres over third-party

Unlikely

Hire a team of customer service reps to call each customer to get a conversion.

Expensive

Continue reaching out in the same channels as you’re already using and hope for the best.

Spam

Deliver tailored messages to drivers allowing for them to select where and when they service their vehicles.

Right way

Cut through the noise.
Even though you're talking to thousands.

THE SOLUTION

Automated Customer Interactions

How Wiraya increase conversion and collect customer data.
1

Powerful communication flow

A powerful combination of voice, text messages and personalised landing pages to drive conversion.
2

Trusted content

Generates customised content and offers that convert because customers trust them.


3

GDPR compliant data collection

The customer is redirected to a landing page, the data is stored and your customer service reps will be notified to reach out.
4

Data Learning

The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.
Use Wiraya when you want to...

Grow Customer Lifetime Value

Digitalise the customer journey

Take control of your customer data

Want to know more?