Automotive companies are in a vulnerable position during this critical phase of the customer lifecycle
TRUSTED BY
Gain Back Control
It's simply not enough to reach out in conventional channels and hope for the best. With consumers now bombarded with so much communication using in traditional and in personal methods, engagement levels continue to decline.
Let’s take return of cars as an example.
THE SITUATION
Return of Car
The driver doesn't know when and where to return the car. Manufacturers can't book the service provider to asses the car, creating logistical issues between the dealership, third-party inspectors and the flow of incoming cars left being unplanned, leading to delays and loss of revenue.
SUCCESS RATE
25%
Typically 25% convert in a traditional campaign, usually based on mail or email send outs.
LOSS RATE
75%
which means an astonishing 75% doesn't take action and are lost as customers.
THE LOST OPPORTUNITY, EVERY YEAR
$1.2M
€4.800.000
This is what you loose every year by the disorganisation of cars being returned. Want to know more how we calculated this figure? Lets talk.
Face it, your drivers are busy. So what do you do?
Do nothing
Just hope the players start depositing by themselves
Unlikely
Hire a team
Hire a team of customer service reps and hope for the best
Expensive
Same channels
Continue reaching out in the same channels as you’re already using.
Spam
Be personal
Tailored messages in each customer journey
Right way
It's incredibly hard to inspire action from customers. So what can you do?
ALTERNATIVES
Do nothing
Hire a team
Same as usual
Be personal
Just hope the customer returns their cars to the correct dealership on the right date.
Unlikely
Hire a team of customer service reps to call each customer to get a conversion.
Expensive
Continue reaching out in the same channels as you’re already using and hope for the best.
Spam
Deliver tailored messages for drivers to select where and when they return their cars.
Right way
Cut through the noise. Even though you're talking to thousands.
THE SOLUTION
Automated Customer Interactions
How Wiraya increase conversion and collect customer data.
1
Powerful communication flow
A powerful combination of voice, text messages and personalised landing pages to drive conversion.
2
Trusted content
Generates customised content and offers that convert because customers trust them.
3
GDPR compliant data collection
The customer is redirected to a landing page, the data is stored and your customer service reps will be notified to reach out.
4
Data Learning
The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.
