Automotive companies are in a vulnerable position during this critical phase of the customer lifecycle
Gain Back Control
It's simply not enough to reach out in conventional channels and hope for the best. With consumers now bombarded with so much communication using in traditional and in personal methods, engagement levels continue to decline.
Let’s take return of cars as an example.
Return of Car
The driver doesn't know when and where to return the car. Manufacturers can't book the service provider to asses the car, creating logistical issues between the dealership, third-party inspectors and the flow of incoming cars left being unplanned, leading to delays and loss of revenue.
Typically 25% convert in a traditional campaign, usually based on mail or email send outs.
which means an astonishing 75% doesn't take action and are lost as customers.
THE LOST OPPORTUNITY, EVERY YEAR
This is what you loose every year by the disorganisation of cars being returned. Want to know more how we calculated this figure? Lets talk.
Face it, your players are busy. So what do you do?
Just hope the players start depositing by themselves
Hire a team
Hire a team of customer service reps and hope for the best
Continue reaching out in the same channels as you’re already using.
Tailored messages in each customer journey
It's incredibly hard to inspire action from customers. So what can you do?
Hire a team
Same as usual
Just hope the customer returns their cars to the correct dealership on the right date.
Hire a team of customer service reps to call each customer to get a conversion.
Continue reaching out in the same channels as you’re already using and hope for the best.
Deliver tailored messages for drivers to select where and when they return their cars.
Cut through the noise. Even though you're talking to thousands.
Automated Customer Interactions
How Wiraya increase conversion and collect customer data.
Powerful communication flow
A powerful combination of voice, text messages and personalised landing pages to drive conversion.
Generates customised content and offers that convert because customers trust them.
GDPR compliant data collection
The customer is redirected to a landing page, the data is stored and your customer service reps will be notified to reach out.
The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.