Return of Car

Automotive companies are in a vulnerable position during this critical phase of the customer lifecycle
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Gain Back Control

It's simply not enough to reach out in conventional channels and hope for the best. With consumers now bombarded with so much communication using in traditional and in personal methods, engagement levels continue to decline.

Let’s take return of cars as an example.
THE SITUATION

Return of Car

The driver doesn't know when and where to return the car. Manufacturers can't book the service provider to asses the car, creating logistical issues between the dealership, third-party inspectors and the flow of incoming cars left being unplanned, leading to delays and loss of revenue.
SUCCESS RATE

25%

Typically 25% convert in a traditional campaign, usually based on mail or email send outs.
LOSS RATE

75%

which means an astonishing 75% doesn't take action and are lost as customers.

THE LOST OPPORTUNITY, EVERY YEAR

$1.2M

€4.800.000

This is what you loose every year by the disorganisation of cars being returned.
Want to know more how we calculated this figure?
Lets talk.

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

It's incredibly hard to inspire action from  customers. So what can you do?

ALTERNATIVES

Do nothing

Hire a team

Same as usual

Be personal

Just hope the customer returns their cars to the correct dealership on the right date.

Unlikely

Hire a team of customer service reps to call each customer to get a conversion.

Expensive

Continue reaching out in the same channels as you’re already using and hope for the best.

Spam

Deliver tailored messages for drivers to select where and when they return their cars.

Right way

Cut through the noise.
Even though you're talking to thousands.

THE SOLUTION

Automated Customer Interactions

How Wiraya increase conversion and collect customer data.
1

Powerful communication flow

A powerful combination of voice, text messages and personalised landing pages to drive conversion.
2

Trusted content

Generates customised content and offers that convert because customers trust them.


3

GDPR compliant data collection

The customer is redirected to a landing page, the data is stored and your customer service reps will be notified to reach out.
4

Data Learning

The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.
Use Wiraya when you want to...

Grow Customer Lifetime Value

Digitalise the customer journey

Take control of your customer data

Want to know more?